Support and Service
Refrigeration systems are complex. Questions can arise. A signal from a sensor may need checking. A switch could misbehave.
We're here to help.
When something doesn’t work as expected, you need answers from someone who has seen it before.
That is where our Technical Service Team comes in.
Every member of the team brings years of hands-on experience from industrial refrigeration, installation support and product troubleshooting. They know the details, the typical challenges and the small signals that often point to the real problem.
To many of our customers, they are the superheroes of HB Products.
They just don’t wear capes.
The team
Meet the team of experienced experts
Henrik Kudsk
Product Manager
With a technical engineering degree, Henrik supports both the technical aspects and has deep application understanding.
Jan Thorn
Electronics Technician
Jan has been solving challenges at HB Products for almost 25(?) years. If something occurs, chances are Jan has seen it before.
Michael Elstrøm
Technical Specialist
Founder of HB Products and designer of most of our portfolio. Nobody knows our products better. Inside out. Literally.
How may we help?
Get in touch via email on support@hbproducts.dk
Give os a call on +45 8747 6200 #2
- or via the form at the bottom of this page
Our office hours are between 08:00 and 16:00 (CET) every weekday except Friday where we are open from 08:00 to 15:00 (CET)
Built on experience
Our service team supports customers, installers and technicians with questions related to installation, commissioning and daily operation of HB Products solutions.
And they do it from a strong technical foundation.
We have developed and produced the products ourselves, which means we know how they are built, how they work and how they behave in real systems. That matters when you need practical answers – not generic support.
Help you can actually use
Our products are designed to be simple, robust and long-lasting. Many of them continue to operate reliably for decades.
But refrigeration systems are complex. Questions can arise. A signal may need checking. An installation may need verification. Or a system may behave differently than expected.
When that happens, we are here to help you find the cause and move forward.
Local support. Global knowledge.
HB Products works with a global network of distributors and refrigeration specialists who provide local support and consultancy.
Together, we make sure you get access to the right knowledge – whether the answer comes from a local partner or directly from the people behind the products.
You can reach us by phone, email or video call.
No cape required.
